1 Jan, 2018 → by ClaimboUser283508
Unwilling to pay for damage
2
I was taking a trip on Oct 30th and was picked up from Double Tree by Hilton Cariari to go to the Isla Tortuga. On the cruise ship, we were promised that the banana boat ride would be really calm so that people could take pictures. So I brought my phone and my camera with me. It was a total lie. It was a really aggressive ride. I was able to hold on to my electronic devices until the end where the front boat made such a quick turn that flipped the whole boat over. So my camera and phone are not working anymore. I discussed the concern with the company that the trip cost me almost $2000 because of the tour guide's wrong information but they didn't have a courtesy to reply back. I'm so upset with this company!