19 Feb, 2019 → by ClaimboUser393997
Unwarranted billing
*SOLVED
3
I have the free version of Malwarebytes. When I log onto my computer I constantly get reminders asking me to install the updated version. I have never said yes, and I have consistently either "x"ed the notice out, or said no. Yet my American Express bill shows a charge for Malwarebytes of $42.49 posted on Feb. 3, 2019. I have not signed up for the updated service, nor have I any intention of doing so. And had I done so I should not be receiving the constant reminder notices when I log on. So I believe this charge is inaccurate, and want it removed. I am notifying American Express of this and am starting a disputed charge procedure with them