22 Jun, 2015 → by ClaimboUser937808
Unsatisfactory
I rented several pieces for my son's graduation the weekend of 6/20/2015. Upon delivery, I was sent Keg coolers in place of standard coolers. The 8 foot table was not delivered, my cocktail tables, I ordered 5, they delivered 4. The driver stated that all mistakes would be delivered by EOD if not by 9:00 a.m. Saturday the day of my party. By 9:35 a.m. when nothing was delivered I called the on-call. The on-call stated he was already on a job and unable to assist. He transferred me to another employee who stated nobody should have told me it would have been delivered by 9:00 a.m. and the stuff would get there when it gets there. He could not give me an ETA. I advised I had an ice delivery expected and what should I do? He stated to cancel the delivery. I advised him that I would speak to management on Monday and his response was: Go ahead, I am management. The missing table, and coolers were delivered, however, the 5th cocktail table was not delivered and I was advised: Sorry we are out of stock. I told them I ordered the tables well in advance and they were in stock and I paid in full for them. They said sorry nothing we can do. When I started to set up, all the chairs had to be hosed down as they were filthy and several had ketchup on them. The cocktail tables were so rotted - thank god for table cloths. The legs of the tables were completely rusted and during set up I got rust all over me. The coolers delivered were filthy, the dance floor was covered in bird ***. Those also had to be hosed down. I was advised that everything would be picked up on Monday. Monday came and went. I called and was adivsed they would be out Tuesday Morning. I will never, ever rent from them again.