My first order was for 2 pairs of Hunter Original boots however, I was informed just prior to the dispatch of 1 pair that the other pair was not available; this was communicated via e-mail and I was told to contact the company to discuss other options via their 0845 telephone number. I chose to order a different pair, at a different price; paying the added extra cost however, the boots did not arrive in satisfactory condition and now I have been asked to take time out of my busy day to take photographs and e-mail them to the company!! I e-mailed one of their staff, Ms. Blundell on the 12th of September 2011 straight after the telephone conversation and until today the 21st September 2011, I have still not received any correspondence. Further to this, I took MORE time and costs to phone the company AGAIN yesterday (20th) and spoke to one of Ms. Blundell's colleagues and was informed that she had been off ill...however, on the day of the telephone conversation (12th) Ms. Blundell informed me that she would "look out" for my e-mail...clearly she wasn't looking very much as I e-mailed her with the photographs and a complaint/run-down of the situation straight after the conversation! After her colleague told me that Ms. Blundell had been off ill, she told me that she would have to gain access to Ms. Blundell's e-mail and she would call me back...she even read my number back to me. Alas, no phone call. I am utterly disappointed and disgusted at the level of customer service from this company.