I am writing this to express my outrage of the treatment I received when placing a service call on Friday 7-3-20 and again today 7-5-20. On Friday I placed a service call due to no AC, I was given an appointment time between 4-6. At 5:45 I still had not been contacted by the service technician and called to speak to Vonnie who informed me that Dominique was finishing with a customer and would contact me shortly,At 7pm I still had no call/no show and called to speak to Mary who informed me that dispatch would contact me regarding ETA of technician, they were locating the technician. I never received a follow-up call, so I called again at 7:20pm to speak to Laura who knew who I was and the address, again I asked about the Arrival time of the technician. She placed me on hold to ask dispatch about the ETA of the technician and I was on hold for 20 minutes with Laura never returning to the phone. I again called back at 7:40 to speak with Kimberly, who informed me that my technician had been changed to Jay and he was finishing up with a customer and would contact me shortly. I expressed my concern as I was told this 2 hours earlier. Jay finally arrived at 8:57pm and appeared to resolve the issue. However, I awaken today with the same issue. I called the office and was told that there were no available appointments. I expressed that this was an ongoing issue and did not feel that I should have to suffer in the heat and should be prioritized. Lamar informed me that the Supervisor was not on the floor. But then suddenly, an appointment appeared between 12-2. I accepted this appointment, only to be called 10 minutes later by Lamar saying that the service manager texted him to say I would need to reschedule due to over booking. Again, I asked that she contact me directly, at which time a Brent came to the phone, stating he was the Call Center Supervisor and I would need to reschedule, I asked if another company could resolve the issue would this invalidate my warranty, he could not answer this and said the Service Manager would be better to address this. I asked if I were to go to a hotel since it would be unbearable to stay in a hot home with temps expected to be in the high 90's would Michael and Son incur the cost again he deferred to the Service Manager. Brent said he was asked to receive a callback from this manager, Brent said he would submit the request. Again he wanted to reschedule me, so I said 10pm Monday after I got off work, he said he would see what he could do. As of now 11:45am I have not been contacted by anyone in this office. According to M&S mantra if you AC or heat goes out you will receive IMMEDIATE, RELIABLE, ON TIME SERVICE which I receive neither. Patrica User's recommendation: dont use this company.