I had a BAD experience with this agency. Basically what they do is they match a cleaner with to your house. One cleaner worked a month for me then she said that she has a new work and doesn't want to clean anymore. Another helper showed up once. I trained her, walked to the bus stop. Then she had fallen sick. I understand that so we waited 1 week. The next week she didn't show up, and didn't pick up the phone. So we were 2 weeks without cleaning. I called the owner he didn't reply. Then he called me back in 2 days saying that he also was on a medical leave. I asked for refund as the services we're not provided in a regular manner and the response was NO REFUND POLICY. They just suggest you to calm down and arrange for a new cleaner. DON'T waist your TIME and MONEY.