On March 16, 2021 I came  across  a posting for a 2 bed suite  on Craigslist at the Doncaster building in Surrey BC. At around @ 2.37 pm called the contact number and spoke to the building manager Ala. I asked if we could arrange for a viewing  around  5:00pm after work or over the weekend. She responded that very rudely by stating "no appointments are only from 8-4 Monday to Friday" . I politely informed her that I will call back once I figured  something out since the viewing hours are only during  regular working  hours for a lot of people, meaning you would have to take time off work.   On March 17, 2021 @ 3.02pm I called Ala back and made an appointment for viewing on March 19 @ 3:00pm. I asked for details on the COVID protocols for viewing and she impolitely  responded " what do mean,  its the same everywhere,  don't you wear a mask you ?" I proceeded to clarify that most places we had viewed and varying  Covid protocols ( limited number of people to attend viewing, hand sanitizing requirements bring your own or are provided,  screening COVID questions over the phone and so on ),   and I wanted to make sure that was prepared. She stated that as long I had a mask on, since the suite was unoccupied.  She asked for my name and we confirmed the appointment for Friday March 19 at 3:00pm. On March 19, 2021 booked time off work and headed to surrey from downtown Vancouver to attend the 3pm appointment.   I arrived at the Doncaster apartment office where there was an older gentleman dressed in maintenance work gear sitting by the office lobby. He stated that the landlord /building managers did not come in and that the office was closed for the day but if i needed something urgent, i could contact the number posted on the outside window of the office lobby.I stepped out of the office lobby called the number and Ala  answered.  I proceeded to inform her my name and I was there for the 3 pm appointment but was informed that the office was closed. Ala  immediately responded by stating that the unit was rented. I asked for clarification and inquired as to why she did not contact me to cancel  or update as we had confirmed and agreed for Friday  afternoon, I emphasized that during our conversation she asked for my name and  confirmed the contact number. She  stated that I  did not call her back to confirm the appointment; it was my fault. I pointed out  that was not the discussion, and the confirmation was already made otherwise i would have been calling her everyday since Tuesday to state the same thing  we had already agreed upon and stated that instead of arguing the professional response would have been for her to acknowledge the issue apologize for the  inconvenience. I mean if the apartment was already rented my being there would not change anything.  However, once I mentioned that she hung up the phone. I called back, it went to voicemail. I left her a message  stating her unprofessional behavior and that I would  file a complaint. I called Cascadia Apartments Ltd and was transferred to Ellen Martinez who really was not much help, she inquired what i was calling about, i told her i wanted to make a complaint about a manager at Doncaster apartments in Surrey. She confirmed her name and before I could state what had occurred she cut me off by stating  that she was dealing with an emergency and that I should send her an email instead, she quickly spelled out her email address and got off the phone. There was no acknowledgement, no interest in the issue, her tone was unbothered and frankly she sounded irritated. I acknowledge that It goes without saying that it is a landlord's market  but really, for people to be restricted viewing an apartment  during working hours  especially in a time of a global pandemic is really unreasonable.  Especially when people are struggling not to mention essential workers like myself that face such a challenge to get time off and in the event that we do, people like Ala and Ellen feel they have the upper hand  to be so unprofessional, rude, insensitive, unempathetic, and uncompassionate is utterly unacceptable.  This was such an unpleasant experience and in hindsight, it offered a picture of  the type of interactions I would have with the  building management should have ever resided there.  I hope you can look into this matter as I am certain  I am not the only person that has been treated this way and I am not the last.