13 Jul, 2021 → by ClaimboUser201416
Unprofessional behaviour with Passenger
1
Dear All, My name is Mr.Shajan plamparambu P.Mathew I am entrepreneur having business in Uganda, UAE, India. I booked fly dubai for my travel on 27th May 2021 from Uganda to India (Thiruvananthapuram).After getting my boarding pass clearing immigration at Uganda Airport while waiting at the departure gate for my flight.In front of my co-passengers i have been called by Airport staff informing my connection flight from Dubai to Thiruvananthapuram has been cancelled. This makes your service very much unprofessional as I am flyer of your fly dubai and Emirates.When enquired at the counter replied flight available tomorrow that's not the way to deal with passenger. I have personally called my travel agent and booked Emirates from Dubai to Thiruvananthapuram. My question is if travel agent can support me to get next available flight why don't your airport staffs assist on the above Last my baggage was mishandled it dint reach me on arrival. Then I gave given missing complaint at the arrival Airport after a day or two I received call from airport to collect baggage. Not even delivery at door step. I am not small person to accept your transport money which offered by airline. I have rejected the same. I am very much depressed on the way you have behaved with passenger. I need a compensation for the insult and harassment happen by your airline. If not receiving your reply and compensation at the earliest.I am going to take this to legal authorities to make as case. Thanks, Shajan