I have been a BB&T customer for many years and manage several accounts with on-line banking. The new changes, now that your bank is Truist, is both unwanted and unnecessary and confusing to this long-time customer. I just spent several frustrating minutes trying to figure out to make a routine payment. I am computer literate, a computer instructor, so am facile with managing my life on-line. I chose BB&T for my banking because it was NOT a national bank and more personal. Little guys like me have nothing to say about the merger and I dreaded the coming unnecessary changes just to have a "new look". And here they are. I am sure your corporate execs will have many rationalizations for these changes, but to one sole customer, thanks but no thanks.