On May 26th I took my mother's janome 1500 to Citrus Sew and Vac in Hudson. The problem with the machine was that when you were Embroidering the fabric would get knotted under/in bobbin area. We told Kelly the machine stitched good when just doing regular stitching. We brought the machine with the fabric still in the hoop and still stuck in the machine. The first thing Kelly did was take off the Embroidary unit so she could try the machine in regular stitching. I asked her why she did not believe me when I told her it worked fine. Kelly wrote nothing down so she could tell the repairman. We asked her to make sure the repairmen tried to embroider. We went to pick up machine the following Tuesday, they called over the weekend but we could not get there until Tuesday. Kelly showed us a sample of what had been stitched on our machine, she lied to us because what she showed was was not stitched on our machine but on the machine in the store. she said it was stitched in our hoop but you could see it was hooped with the oval hoop, she said that the repairman just cut away the extra fabric away, lie number two. You could still see the hoop marks. We asked to put the Embroidary arm back on our machine, it would not lock in, so we wondered how he could have embroidered if the arm would not look in. Another lie, number 3. Our arm worked on the machine set up in the store, the store arm would not lock in on our machine, shows me something is wrong with my machine. We decided to leave the machine because Lisa, manager from home store said she would make sure the machine was fixed in a day or two. By the way we never saw any notes from Kelly or the repairman. I got a call on Thursday saying the machine was fixed. I talked to Kelly and asked her if the repairman tested the machine in Embroidary mode, she said yes. I called Lisa, she informed me that Scott, the owner of these stores worked on the machine. His does Scott work on an embroidery problem when the arm won't lock in? Lisa said that Kelly would try the machine with two pieces of fabric and batting. So Friday we head back to the store, it is over a thirty minutes drive one way. We get there and Kelly says the machine is not working and they will have to order a new arm. I asked why she didn't call us and tell us that, first she said she just got done checking it, and then she said she worded on it first thing this morning. Store opens at 10 and we showed up at noon, another lie. Kelly was very rude to us, my mother is 91 and I am 65. We told her we were taking the machine with us, they charged us 109$ and I don't think they did anything on the machine. The machine will not even doing letters now. The machine is not able to embroider at all because we could not get the arm to lock in. I believe these people should not be a janome dealer, they were rude and not honest. We have been a janome customer for over twenty years between family and friends we have purchased over twenty five janome machines. I would like someone from your management team to contact us. My home phone number is 352-588-**** and my cell phone number is 317-440-****. This situation for my 91 year old mother has been very depressing, by the way she may be 91 but she is very sharp and still sews everyday.