We purchased a new RV. Shortly after delivery we realized a wing on one of the recliners was missing. Over a year later we still do not have it. On 1/21/2017 we purchased a 2018 Forest River Model #282RK. We took possession on 3/27/2017 with a verified warranty date of 3/27/2017. Shortly after delivery we noticed one wing of a recliner was missing. Our first phone call to them about the chair was on 4/4/2017. We also sent them pictures as requested-several times... Over 30 phone calls later we still don't have the part. Numerous managers spoken to, as they have a high turn around for employees it seems. Now, they say it is too late. We've had the unit too long, and the part is no longer available. The company repeatedly lied to us and said they are sending us the part or even sending us a whole new chair, only to go back on their word time and time again! If we wanted to have an RV missing parts, we would have paid thousands less for a used one! This company's service is deplorable!!! They do not return phone calls and don't follow through on promises. SHAME ON YOU "AMERICA'S CHOICE"! XXXPlease do not bother responding with your generic msg that I see on several other 1 star complaints. Done with your false promises!