Shortly before I began the dissertation process, this university instituted a fee they called something like --- electronic fees which basically charged a student, at that time, $75 for access to the books used in a class they were enrolled. Seems ok --- until you check out the cost of the book from the book store or other --- a book was less - $40 to be precise. I protested the fee stating that I did NOT want to have online access to books because I preferred the hard copy and also needed to save money. This fell on deaf ears. Under what legal right does any university have the right to charge you for a service that you do not want to use???? Shouldn't this be the students choice????? The cost of $75 for a $40 book - in what plane of existence does this seem fair??? They also promised me I would have the same academic adviser throughout the dissertation process. WRONG - I lost count of how many I had!!! They should not make any promises they cannot keep. These are just a few of my complaints. There are a lot more but I just don't feel like talking about them. I am done with my doctorate and glad to not have to deal with them anymore.