My uncle had passed away unexpectedly and I was planning to attend the funeral and family events on August 28th. I had tried contacting WestJet to apply for a bereavement rate, but the earliest day to book a call back was Monday, August 30th, and the funeral I was planning to attend was on Saturday, August 28th. So, I booked the flights ($700), hoping I would be able to receive a bereavement credit or refund, that are listed on the WestJet website, once I talked to WestJet in my scheduled call on August 30th. Due to my Flight 128 from Vancouver to Calgary on August 27th being delayed, I missed my connecting flight and had to spend the night in Calgary - this was a 10+ hour layover. I ended up missing the funeral as I did not land in my destination of Regina until 11:30am on August 28th. After talking to WestJet on August 30th, they told me the bereavement rate could not be applied as I did not speak to them prior to the flight (even though I tried calling and was told to book a call back for August 30th). They would not offer me a credit for inconvenience, knowing I had missed the funeral due to the delayed flight. The representative did not offer condolences and had me on hold for 40 minutes while she talked with a supervisor. She offered me $5 credit and a free checked bag on my next flight, saying it was all she could do. She then transferred my call to "guest services", but the automated voice said they were closed, so she passed me off knowing they were closed. I travel frequently with WestJet and am disappointed in the service I received.