I tried to settle my issue regarding the free subscription that I have for purchasing Home Wireless. Unfortunately, I was wrongly charged for monthly subscription of it on my prepaid mobile account. I was trying to refund it as per the previous agent I spoke to from the Home Department but the agent named Saud rudely interrupting me and would like me to transferred back to Home Service Department. He was very rude on the phone and transferred me to Automated even while I'm still talking. I dialled back to their department and requested for the Supervisor. Unfortunately a supervisor named Sandeep was worst than the agent. He was not very confident and just put me on mute. Until now that I am writing this complaint, line is still open and he was not answering and must have cut me off. It is very unprofessional of them, they lack knowledge on their products/services and failed the customer service. I hope they will give training on their people or hire someone who will not stain the company's reputation.