My name is Gary Schenk and i had an account at Key bank. I deposited a check from Bank of America and I wanted to send some money to a friend. Your branch manager, Katie Samuelson, at the Lakewood branch in Jamestown NY denied me the opportunity to do that because she screamed that the BofA check was counterfeit and put a hold on my account. I accrued late payment fees due to the fraud department taking over two weeks to declare that the check was indeed a legitimate check. Then they told me they were closing my account further putting me jeopardy of accruing more late fees as I scrambled to get another bank set up. I believe Katie could have handled it better with all the education she seems to have. I am very disappointed with Key bank and will let everyone I know what a terrible experience I had with you institution.