On 7/16 the PA withdrew $16 bonus money from my account. When I deposited my money the app did not state a specific expiration date or that the bonus was subject to an expiration. When I had a chat session Kevin D I explained what had happened and the lack of notification and he shared an URL with a generic policy and denied my request. Such expiration should be list upfront like that are in coupons. I feel like the PA lotto leadership stole $16 bucks from me and hid behind some deep hidden policy. I have been a long time customer, and you made feel feel that cheated. Pa lotto leadership lacks perspective and their support team reflects it. I hope they enjoy my $16.