I reserved a car rental for upcoming vacation trip, I choose to go through booking.com which was a big mistake. However, I booked the rental to be picked up on 3/25/21 at 8:45pm at IAH airport and to be returned 3/29/21 at 7am to the same place. When I realized was never sent a confirmation email I attempted to call and email multiple times to get the information I needed for the booking. Finally I called the budget car rental which was who the booking was made to and was told that my reservation had been cancelled which I never did and that was the reason I didn't receive a cancellation email. But my understanding is even with cancellations is should have been some kind of email for that. The not only cancelled the reservation but they charged me for the insurance that I opted to have once I picked up the rental. Since then I have emailed and called 10-15 different times to get my money refunded back into my account and haven't had any success. My email address used for the reservation is [protected]@yahoo.com. I was given reference # [protected] and confirmation #36814172US3 which I screened shot after I made the reservation.