I have never had such unprofessional experience as with your company. Really unbelievable. I had problems logging into my account for weeks. Have right username, reset password. When tried logging in afterwards, was given 866 number. When called number there was nev er any way to speak to person — just crazy computer going around and around. If you give an 800 number to call than you have someone there to answer. Unbeleivable. To make things worse as was trying going around with stupid automatic system - it said that it froze my credit report. Never asked to freeze my credit report. I"m done with this crazy company and you can be sure that I will publicize this further if not resolved immediately - I need my freez to be removed immediately_ it was never requested. Totally unbelieivable,. Finally got to someone by pressing the digit for"clients". You don't really care about anyone besides"clients" seems. Spoke to kate 4212. Terrible terrible service. Terrible company terrible service,. Issue not resolved. Cant believe this company is not some third-world company. Or maybe it is?