I am a new customer I was going to order somethings on your website on 10/08/21 which I didn't want to go ahead with so backed out of the transaction, but the transaction went through?. I lodged an enquiry to cancel the transaction on the same day and didn't hear back. I have since received the products which I and my husband are happy with. I didn't know there was a yearly fee and haven't requested it either, but like I said I backed out of the transaction. I have received an email today 25/08/21 with this reference #9888952 so I hope this helps and another to say this: I have noted down the details you have provided and arranged for #9888984 to be closed. Kind regards. Jan Ross