1 Mar, 2021 → by ClaimboUser427919
Unauthorized charges even after unsubscribing
3
A charge of $9.99 showed up on my Sprint's December, 2020 bill claiming to be Third Party Charges of some game from playphone.com, which I have no idea when or where I played in my phone. The customer support of Sprint said I must have somehow subscribed to playphone and asked me to unsubscribe it to prevent further charges. I do not have any games on my mobile phone and I have no idea why I am getting this charge. I called [protected], the number provided on their website and followed their instruction to cancel the subscription. At the end of the process I got a confirmation that my phone number is now unsubscribed. I got the bill for January, 2021 and I am still getting charged. I have no idea why : 1. This company is charging me for?? 2. Sprint is allowing this charge, when their customer support clearly said that they have disabled 3rd party charge function disabled for my phone number.