My client number is CAS-4418030-C9L. I need to request a refund relating to my device that never worked way back since 2014 hence I was paying instalment. My contract was also cancelled without being notified and caused lot of inconvenience. The confirmation of cancellation was over the phone therefore no communication letter.Below is all I have From: Sebothoma, M. (Margaret) Sent: Thursday, January 21, 2021 08:57 To: Amanda Cele ; Margaret Sebothoma Subject: RE: Upgrade request 155909 Hi Amanda, The question I need to know is that, since from when did you notice that the unit cannot be repaired? Regards Margaret From: Amanda Cele Sent: Wednesday, January 20, 2021 07:06 To: Margaret Sebothoma Cc: Sebothoma, M. (Margaret) Subject: Re: Upgrade request 155909 CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments. Nedbank - IT Information Security Department (ISD) Good day Your contract had a 3year warranty, unit was fitted August 2009. Regards Amanda Cele Retention's Consultant [protected] ________________________________________ From: Margaret Sebothoma Sent: Tuesday, January 19, 2021 9:27 PM To: Amanda Cele Cc: [protected]@NEDBANK.CO.ZA Subject: Re: Upgrade request 155909 Hi Amanda According to your email, the unit can no longer be repaired as is out of warranty. Kindly confirm the date from when the unit becomes out of warranty? Regards Margaret On Tue, Jan 19, 2021 at 6:48 AM Amanda Cele wrote: Good day Thank you for your correspondence with Netstar. In response to your email regarding your unit test. The unit can no longer be repair as its out of warranty, so in your case we can gladly assist you with an upgrade. Regards Amanda Cele Retention's Consultant [protected]