I have tried twice this week to use the accumulated points on my Costa card before they turn into beans (I don't really want 27 free drinks) to be told that the machine isn't working/not redeeming points/app down, all the usual excuses. However I do not believe that the app was not working yesterday as it did manage to add points to my balance - very odd also when a different customer wanted to know why her points weren't on her receipt to be told that the app wasn't working and she'd have to keep the receipt and get it updated when the app was back up & running. I think this is totally unacceptable and looking at the % of complaints resolved I don't even guess that anyone connected to Costa will even read this never mind do anything about it!