I'm an insurance agent and wanted to verify insurance payment information, Their insurance department is totally automated and gives you other options than to speak with a live rep and disconnects call. Worse system I've ever dealt with. User's recommendation: Really don't know what to tell you. I tried to go backdoor on their phone options to actually speak with someone and the 1st rep I spoke with disconnected the call and the 2nd rep transferred me to the insurance department, that again, doesn't give you an option to speak with a live person.