They suddenly changed the billing date without telling me. When I went to check the epost bills, they haven't been sending me any. When I go on their website it won't recognise the account number. There is no email address to complain to. Their phone lines are down because of coronavirus and no-one answers. In short, it's impossible to contact them about any problems that arise. Have had to change my service provider because of this. User's recommendation: Ok as long as you never need to contact them.