CAVEAT EMPTOR - www.roadtomakkah.co.uk Dishonest Umrah Visa Agents not authorized by the Saudi Embassy. Submitted Passports and all the required documentation with this agency on Monday the 25th of January for travel on Sunday 14th February. The so called agents keep on reassuring that the Visa would be out soon but it turns out the visa was never submitted to the Saudi Embassy. I've had to reschedule flights and lost hotel bookings. The agents refused to return Passport and issue a refund of the Visa fee because it turns out they used another agency to submit my Visa application.