14 Jul, 2019 → by ClaimboUser52511
tsa

1

My family & I had a great vacation we got to the MCO airport on time heading back home to BWI. Until it turned out to be a horrific Sunday. While heading towards security check my family & I was asked by TSA for boarding passes along with our ID. I pulled out my Drivers License with boarding pass. The gentleman told me that my last name was different from the boarding pass. He asked did I have a passport or marriage license displaying my married last name. I told him no & my credit card is the only personal card with my married name on it. Than he proceeded to tell me he had to call someone to ask what to do. We waited for 20 mins with no resolution than another TSA gentleman came over to ask the same questions. He explained I had to go over the counter to speak with another TSA to fill out a name change form & sign/date it. My problem in this matter why didn't the first TSA tell us that in the beginning so we didn't have to wait so long. In the meantime my flight was leaving in the next 25 mins. I kept telling him we are going to miss our flight and they kept reassuring me that we had time and we will make it. That was an understatement, after all the inconvenience the TSA put my family & I through we ended up missing flight. The gate had closed 5 mins on our home!! I told the lady at Spirit what happened at TSA but the only option was to fly connect flight to Dallas, TX than to BWI. So my original flight from Orlando to BWI was suppose to be 1 hour 50 mins trip turned out for my family & I to a 5-6 hours flying!!! This whole situation could have been avoided if the TSA would have not kept us standing for 20 mins with NO solution. Instead hw should have alerted Spirit airlines of the situation. Their was NO compassion from TSA's in this matter, my family & I will never forget this horrific experience. My youngest daughter first time flying & she is now traumatized and don't want to fly again!!! My mother was in the wheelchair and was sickened by the treatment!! My oldest daughter also was traumatized. And as for myself I felt violated and discriminated from this whole incident. My family & I have the right to be compensated along with some type of an apology.
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