17 Sep, 2021 → by ClaimboUser916775
Trial membership / overcharging / unable to cancel membership
1
I applied for a loan and in the process, they direct you to this third party company, requiring you to obtain your credit report in order to proceed with the loan. They charge $1.00 initially, but after 7 days they charged my account $39.95, and two days later, attempted to charge my account again, for $39.95. When I paid the initial $1.00 fee, I read the fine print and it states that I could cancel anytime by logging into my account. So far, I have not been able to login, and I am reading on their homepage that I would have to call and speak to a customer service representative in order to cancel my membership. So far, no luck getting through to anyone, and the reviews I'm reading online all seem to have the same issues I am having and are unable to get a live person on the phone. Tina Perez [protected]@outlook.com [protected]