9 Apr, 2019 → by ClaimboUser716743
transportation of disabled persons

1

March 20th 2019. I am a 64 year old female who is disabled. I requested a wheelchair to meet me at check in with Norwegian airlines. We were picked up by a gentleman who proceeded to transport one other wheelchair at the same time; he was collecting us together when he hit me in the back with a stroller which belonged to the other person. He only spoke spanish so communication was very limited. We got to the gate eventually with the help of another person. While waiting to board the plane the same man hit me at the back of my ankle with another wheelchair. On my return visit on April 3rd we were met at the gate again with only spanish speaking people, while in a wheelchair the transporter proceeded to put my small case onto my legs hitting me causing pain to my lower legs. The wheelcahir leg on the right side was broken causing my left leg to rotate out and the case to fall causing pain. I did not like being left in hallways not knowing if anyone would return for me without any explanation. All in all the service for disabled persons at your airport was degrading and lacked consideration and left me feeling less than human.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Orlando International Airport (MCO) you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.