27 May, 2021 → by ClaimboUser579749
Transport providers – shiply

1

Be aware of Shiply. When things go wrong, Shiply provides no support and refuse to step in when things go sideways. Shiply states: "We are not involved in the actual transaction between users and service providers. Consequently, we have no control over the quality, safety, or legality of the transactions themselves. Although every care is taken to verify the identity of service providers Shiply does not guarantee, prequalify or validate the claims of drivers related to their license, insurance or certification." This means Shiply does not verify transport providers credentials or posted information in their bio. Recently had motorcycle transported. The bio information provided no data that the quote came from a broker, using 3rd party transporters. Also, the quote didn't mean anything and after picking up the bike, increased quote by hundreds of dollars. BE VERY CAREFUL when viewing the quote. Especially the + taxes. My provider added "shipping fees" under the guise of "taxes", when the quote NOTE: clearly states that + taxes and no other fees. SHIPLY DOES NOT HOLD THE TRANSPORT PROVIDER ACCOUNTABLE TO THEIR QUOTE. They view it as a starting point for negotiation. In my case the transport provider used 2 other transport companies for delivery of the motorcycle, and I could not communicate with the transportation companies at all. The transport provider broker was nyawyentruoc on Shiply. I also had communication problems due to linguistics, getting different answers between oral and written information.
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