My mom made a mistake while doing the transfer. She sends $5 instead of $500, and we call to cancel the transaction, so we can send the right amount, the $500. The agent we talked to refused to return the transfer fees, which is 4.99. He only return her $5 instead of $9.99 all in the name that the service was rendered. How can a service be rendered when the money was no pick up by the receiver before it got canceled? I am so disappointed in MoneyGram. I have sent money transfer through Western Union before and cancel it because the receiver didn't have an ID and got all my money back with the fee