To Whom It May Concern: This is in regard to an unreconciled concern regarding a transcript reporting error through Northwestern University, Feinberg School of medicine, Department of Physical Medicine and Rehabilitation, Prosthetics & Orthotics (NUPOC). An account has been given, as follows: 16 Apr 2019 - submitted requested for an official transcript was cancelled through NU's transcript request interface, Parchment. I was advised to go through the program department (NUPOC) for a copy of my transcript. 18 Apr 2019 - NUPOC confirmed that for all certificate programs, transcripts were to be processed through them and that a transcript would be created and sent by surface mail to my home address. 27 Apr 2019 - received the transcript; sent an e-mail to NUPOC challenging the accuracy of the transcipts. There were errors in grades and coursework. 28 Apr 2019 - NUPOC responded saying that they could not change the grades but could adjust the coursework inaccuracies. 29 Apr 2019 - escalated challenge to inaccurate transcripts to Department Director, J. Chad Duncan, Phd, CPO, CRC. He immediately responded to my inquiry and asked to schedule a phone call to discuss the particulars. 3 May 2019 - discussed my concerns with Dr. Duncan by phone. He agreed that the errors I had identified were correct after confirming with one of my prior professors. He asked for what purpose I needed the transcript. I indicated that I keep transcripts of all my training on hand. I did not have an urgent need to have a copy on hand, but may need a copy of the transcript if / when returning for additional training. He said that my complaint wasn't the first. He mentioned that it was complicated. Lots of paper work to sift through, with details stored on a spreadsheet. He said asked that I keep in touch frequently to ensure the issue stayed fresh on his mind. No ETA on solving was provided. Follow-up continued by e-mail on: 20 May, 13 June, 12 July, and 1 Aug. During all of these inquiries, no progress was reported. Consistent in responses included such statements as: "still going through mounds of paperwork", "having to go through thousands of files to try to locate the correct materials", and "currently chin deep in files trying to find your information". I have absolutely no confidence that the issue will be resolved. Subsequent follow-up response time continues to be less immediate. In truth, outcome resolution has been completely unprofessional. How can this institution benefit from government funding if it cannot render an accurate account of student performance and completion of required coursework? I have attached the e-mail thread for your review and consideration. Please feel free to reach my by e-mail or phone. Thank you, Nathan Gile nathan.[protected]@gmail.com 321.877.8685