I submitted a claim in May 2021 to have my air conditioning units checked due to the system not turning on. CHW advised us to hire a contractor on our own since CHW could not send anyone out in our area for 3 weeks. We did so, submitted the diagnosis and bill to CHW and they refused to pay ($185.00). In early July 2021, we contacted CHW again because the units were making loud noises and was not cooling our home. CHW sent a technician and spending no more than 5 min looking at the unit (with his hands in his pocket), said it was due to water leakage. This is the same tech that CHW sent to service my clothes dryer. CHW emailed us that they would not cover the systems. We requested CHW to send another technician..this time to send a qualified professional to diagnosis the problem. CHW sent a tech from CJA Mechanical . After the tech came to our home, a few days later CHW refused to service the units and said it was due to water leakage. We spoke directly to the company that provided the technician and he said that CHW falsified the information so that they wouldn't have to pay. We've been going back and forth with CHW for 3 weeks, with no air conditioning, and have gotten no where. I believe that CHW does not want to pay for repair or replacement of our units, therefore, falsifying documents that they received from the company that came out to our home. The technician that came to diagnosis our AC units was kind enough to send us the written diagnosis to show us that the AC units were not operating because the motor was failing. Due to the motor failing and CHW refusing to service it when we first put in the claim, the failed motor froze causing water to leak into the motor and stop it from functioning. CHW is twisting it around so that they do not have to pay out on our claim. The contractor that CHW sent to our home indicated how frustrated he dealing with CHW and that he is consistently putting out fires dealing with CHW. Each time we contact CHW to try and resolve this issue we are either disconnected or placed with another claim specialist that declines repair or replacement to our units. It blows my mind that a company like CHW will blatantly lie and falsify documents. They should be reported! We have no way of getting this resolved since CHW hangs up on us once we give them our claim number.