30 Jun, 2021 → by ClaimboUser729794
Towbin Kia, Henderson
1
Towbin Kia in Henderson, Nevada took possession of my end of lease car. They took both of my car keys, drove my car to another area on their lot. One month later I called the dealership to inquire why my former car finance company is calling me. Towbin Kia said they do not return leased cars and no deal to purchase my car. Then they would not return my leased car to me after I said I am coming to pick up so I can turn in my lease. Towbin Kia said they "lost" both keys. Said they would replace keys then arrange for a tow. Have this all on a text message and yet they did none of what they said. After 6 days, they still refused to return my car keys to me that are in their possession. Salesman, floor manager, internet sales & General Manager refused to return my car or my voice messages. Kendale Walke, Thomas Voltz, Nick Taylor, literally text me one response then say the complete opposite. They have done absolutely nothing to remedy their error.