I needed to order a foot for my 24 ft. ext. ladder. I was told that the part was no longer available and that I should take it out of service. I bought this ladder new and have taken very good care of it. I am 66 years old and live with a modest pension. I cannot afford to purchase a replacement. I am more than disappointed that your firm could not resolve this issue. So much for customer satisfaction. Sad! User's recommendation: Don’t buy your product.