When I called Mad Hatter Magic I got Angie on the line. She was totally friendly, helpful and professional. Mad Hatter had every item but one that I wanted. Angie said that one item was backordered and should be available in a few days. She said she would send out the items she had unstuck immediately and they should be at my house in 3 days. A perfectly packaged box arrived in 2 days, every item was exactly as described on the website. The one backordered item arrived 3 days later. I could not be happier. I have been buying magic supplies for 40 years and Mad Hatter Magic gave me the best service I've ever received from a retail magic supplier. On the basis of my experience I whole heartedly endorse Mad Hatter Magic. Tom Vener Magicians Without Borders magicianswithoutborders.com