I first signed up with Total Merchant Services California beginning of this year ONLY because what the agent had informed me sounded so good but sounded to good to be true!! My original agreement was seasoning and my monthly fee would of been $35 a month, also supposedly there were gonna be new rules and regulations coming out soon for EBT app, but if I signed up right then and there now, she said I would beat the new questions that is needed. Well, after paying $250 to have my EBT app sent in and to have the machine send to me. My nightmare quickly came, and when the machine came in. I had called back and what would you know "NO AGENT". So I contacted customer service and they informed me that I am in a 3 year contract which I did not agreed too!! I wanted to be monthly seasonal, and my monthly fees were $70 a month, not $35!! AND I did not beat the timeline for the EBT app. I had to search for additional informing that was needed and by time I had gathered everything. My EBT app was kicked to the side, so I'm sitting on a TOTAL MERCHANT credit card machine which is draining $70 from my account and I am a small business starting up struggling and this happens. I have tried to get in contact with Corrina, but she does not work in the same department and they said she will contact me back which is a lie! Because I have been waiting for months and no answer from my original agent. Even Grace the "supervisor" of Corrina wasn't much help. She kept basically saying I'm "SOL" because the contract had been signed and she did not want to help give customer service at all!! So, now I'm going back and forth between the Agent Grace and Total Marchant Customer Service and its she said against what they said. I'm basically in the middle getting nowhere to get this problem resolved while the lying scamming company is charging me $70 a month for a machine I am not using. I believe I had talked to dozen of Total Merchant Customer Service Reps and I always get the same result which is nothing done!! and they alway send me back to Grace who I will WARN anyone do not work with and DO NOT WORK WITH TOTAL MERCHANT SERVICES. If you look up the reviews for this company, they have very bad reviews and others who have been scammed just like me. My only mistake was not looking up this company first. Cancellation fee is additional $998, I guess thats how this company stay up float by tricking hard working small businesses owners and stealing their money.