Went to AMC Promenade 16, in Woodland Hills, CA, today. Problems: No change when buying tickets, Snack Bar upstairs says No hot dogs(hasn't had them for weeks) only has pretzel bites, and No dollar bills for change. Pretzel bites were horrible, returned one of two orders, to them for refund, lady who gave me refund kept the receipt. When movie doesn't start on time, I looked at our tickets and see they've sold us the wrong tickets (for a different movie) so we missed beginning of the movie we came to see. Go to get refund for tickets, escalator is broken to go down and elevator is broken as well, I have debilitating arthritis in both knees, have to slowly walk down 2 fights of stairs to leave theater. Receive refund for tickets, but also notice They did have hot dogs at the other snack bar, on way out!!! Still out money for 1 large coke, 1 pretzel bites and 1 red vines candy. I am requesting a refund please, on those 3 items, that the first lady kept our receipt on. This theater needs to be closed down. I've never had such a horrible experience!! -Eileen Barnett [protected]@aol.com