Lloyd McKinney / [protected]@thriftyvet.com received my payment of $267.97 on August 23, 2009. I purchased Frontline for three dogs and 2 cats. I ordered directly from their website, and used Paypal, because Paypal is his business associate. When you see Paypal it makes a business look more legitimate. By September 3rd I had not received any information nor product, so I complained to Paypal stating that I had not received my product. They requested information, from thriftyvet.com and they quickly supplied a tracking number from USPS. When I checked that number I found out that it has been issued, but was never used because the package was never put into the mail and that tracking number had not been activated. Item was not shipped and Paypal is enabling this company by continuing to be affiliated with them. They hide behind Paypal and pretend they are a professional business. I wish other people would have filed complaints. I looked before I order but could not find any complaints. I hope everyone who is thinking about doing business with this company sees this and purchased any of their products from another company.