19 Sep, 2021 → by ClaimboUser674038
Took my deposit and never provided me with a car
2
Request:I booked this with you in June and paid a deposit of approx £106 deposit which left my bank account at the same time. Imagine my surprise to arrive in Saint Lucia on the evening of 17th September to discover you had not arranged any car for me whatsoever. I had to book and pay from scratch directly at the drive o matic desk at herronewa Airport. Please can you refund my deposit of approx £106 immediately? The drive o matic employee confirmed you did not make any booking for me and it is only by good fortune there were spare cars available so I could rent from scratch and pay all over again. Otherwise I would have probably spent the night sleeping on the floor at the airport. Please confirm back to me when you have repaid the deposit you took from me. I would like this credited back to the same card I used to pay you the deposit with. Gary G