I had similar experience with Tom Hess. Once i saw the lesson he provided, I realized this wasn't for me. I reached out immediately, told him why this didn't meet my expectations or needs, and got a barrage of "others love this. Why don't you?" He wrote two emails that were pages in length about why I just didn't get the value of his product, that others loved his stuff and there must be something wrong with me. This is exactly what narcissists do when you approach them with a problem or issue. When I asked Tom point blank if he was going to refund my purchase, he launched into another littany of personal attacks.