My wife called Plumbing Force as our toilet macerator was making a funny noise constantly, We had to switch it on and off when using it. Plumbing force said there was an initial call out of £118 for the first hour. When he arrived he took out the cover to the macerator and said it was not blocked but the microswitch controlling the level was probably blocked. He suggested I use a de-scaler to try and free it. If it didn't then we would have to renew it. I asked him if he could get a quote anyway for a new one and he said he would let the office know. The irony about this so called engineer was he was looking at himself in the bathroom mirror while talking to me. The company didn't come back with a quote even after ringing them first thing in the morning. Had to get another company to finish the job after paying an hours work for a guy who just fancied himself and done nothing