My name is Rose Hammonds phone number [protected] I am requesting for all damage and to stop storage payment, my storage unit it is infested with Rats I have been with the storage company i believe for 15 if or more years and never had to deal with this before, I was up at the storage last month and nothing was in there, there eating threw the bags and boxes I have fabric in there they are eating the fabric. everything in storage is boxes, daycare items, fabric, and furniture bags, There was new gown in a bag which was tied up they ate thru the bag eating the fabric and lace, I can't do anything to move my stuff out because of the rats, I went to the storage on Wednesday because have try calling no answer and went to the office on Wednesday April 21, 2021 spoke with a young man and he had stated that his Manager was on vacation. He asked if there was something that he can help with and I said yes told him about my storage said since he have been here he have never had to deal with that before. But there was another Manager who was over seeing but was not there and they had taken my name and number said that he will give a call when her get back and never had a return call from who was over seeing. I Went up to the storage to take picture on Sat April 24th and after opening the door the Rats was jumping around and I closed the door back and left I called again and the one Manager is still on Vacation asked about the other Manager and the young man stated that he was busy if you can leave name and number he will give call back today and nothing again. I went to the storage office today and spoke with another young man I asked for the Corporate office number because I need my payment to stop and trying to find out how to get my belonging out of there but got to see what is all damage the young man stated that he was gone for today and he though that his manager had returned the call said no. He also mention that his manager stated to give me the repwest.com and do a claim which that was wrong for not returning the call. I asking for the payment to be stop at this time and need to get into the storage to get the thing out that is not damage. please if you can give call back I appreciate I try to take picture but the Rats was running and jumping around I was afraid I had taken two picture these are all I have right now.