Name: Shelter Home for Children Account no. [protected] We have signed up for online access but have yet to receive a reply from Maxis after 2 days. Today I called your help desk and a lady by the name of Natalia informed me that : 1. she is unable to send me the latest bill via email 2. she is also unable to check and to assist me in the online registration because apparently your system is down. She informs me that the earliest time I would be able to receive the bill is in 7 days time. This is ridiculous and unacceptable, coming from a large company like Maxis!