I complained to TDS about charging for speed they aren't really giving to the consumer. When I argued they said they found old bills from 2011 and 2014. I've paid them although bills aren't mine. I can prove they aren't mine. I paid a settlement amount they still won't turn on my internet saying I owe more. I am now paying for services not rendered. I don't have internet they won't turn it back on. User's recommendation: Try by all means to get different service and if you cannot keep excellent records.