I requested a refund of order#4-31940 on june 26, 2021. The request for full refund was acknowledge via ticketmaster email on june 26, 2021. The event is aug 7, 2021 I was requesting a refund. On august 5, 2021 I was asking online about my refund and ticketmaster says they have no record of my refund record of my refund request. I was requesting a 2nd time refund on august 5th, 1st one was june 26th, 2021. This time ticketmaster says the window has closed for a refund and to sell my ticket order#[protected] tickets to 7pm event on august 7, 2021).. I tried to call and robots/auto phone receptions says they cannot answer the phone due to covid-19 ticketmaster staffing reductions [protected]. Please help me. I have covid and cannot attend. I cannot sell my tickets now online due to window closed for aug 7 event. This is wrong. Please help... Please $799 dollars