On 21st april 2019 I planned a holiday to uk from australia. I looked forward to going to chelsea flower show as part of my "grand tour." After typing in tickets for chelsea flower show the viagogo website appeared at the top of google search, apparently the main ticket sellers. I ordered a ticket (a souvenir paper ticket to be forwarded to my home address in ample time before the event via royal mail) I paid the very large amount of 167 pounds - $au300 No ticket arrived 10 days before I due to leave for trip. I went online and changed address to the z hotel victoria, still giving ample time for paper ticket to arrive. I did not receive ticket Viagogo has breached consumer protection laws by: 1. Appearing to be the main ticket seller, according to rhs "i'm afraid viagogo is not an uthroised vendor of our tickets and tickets purchased on this site are not valid for entry to our shows." 2. Rhs do not ever issue paper tickets. Bbc 1s "watchdog" claims the business model promoted by viagogo looks to be more about profiteering at the audiences' expense - persistently masquerading as an "official site" in its online advertising, employing high-pressure sales techniques and potentially breaching consumer law." I believed I was purchasing directly from rhs. The ticket you promised me breaches your own viagogo guaranteee under section 2.15 I request (again) a full refund. As it my right, and due.