Complaint- Reservation For Ticket [protected]/10/2021 Return on 19/10/2021 Reference is made to the above-stated complaint. On 12th December 2020, I bought a return air ticket through Opodo for £513. 74 for traveling to Zambia on 2nd February 2021 using Ethiopian Airlines. I however had to cancel the booking due to unforeseen circumstances and rescheduled to travel on 9th March 2021 and I was charged £137.80 as a penalty fee. Because of the Covid19 situation, I again decided to reschedule, and on 20th February 2021, I phoned Traveloflights to change to an open ticket. During the said phone conversation, Sidney Fosters the agency senior Travel Consultant alleged that I missed my flight on 9th February 2021 which was not the case. I explained to her that it was an error on the Agency's part because I couldn't have canceled a flight for 2nd February 2021 and reschedule it for 9th February 2021. I was then advised to pay £140 to change to an open ticket and I made the said top-up payment. I was further advised that the open ticket will be valid for a year from the day of the first purchase which in this case is 12th December 2020. And I was further advised that whenever I am ready to travel all I needed to do was to notify the Agency and give them my new date of travel. The above advice was also included in the confirmation email sent to me by Sidney Fosters dated 20th February 2021. On 3rd September 2021, I phoned the Agency to inform them of my new date of travel which is 5th October 2021, and return on 19/10/2021 as advised. To my surprise, I was advised by someone who introduced himself as Austin that I was supposed to pay a penalty fee of £135.40 and the balance for the current ticket fare. I am very disappointed with that because the ticket I bought on 12th December 2020 is still valid. It was validated by the penalty fee I paid on 20th February 2021 changing it to an open ticket. Why should I pay a penalty fee and why should I pay the difference as a balance to the current fare? To be honest, I am very disappointed and feel defrauded because 5th October 2021 is within the one-year window from the first purchase on 12th December 2020 as advised by Sidney Fosters. On this same day from about 9.30 am to about 5 pm I made several attempts to phone you (Ethiopian Airlines) but was unsuccessful. This has caused a lot of stress on me because I have already booked my holiday and intend to travel on 5th October 2021 and return on 19th October 2021. Can my ticket be issued please to facilitate my travel as agreed with the Agency failure to which I will take the matter further citing Traveloflights as first respondents and yourselves as second respondents. I await hearing from you by 15/09/2021. Failure to which I will buy a new air ticket with a different airline and the costs maybe be your liability as a principal party. Thank you in anticipation. Yours Sincerely, Florence Nsama