Jadrolinija reference number: 3358294 AFerry Booking ref.: 7278660 On July 24, 2015, I bought a round trip ticket from AFerry for the Ancona-Split-Ancona ferry. On August 14, I made the outbound trip. When it came time to make the return journey on November 12, 2015, I was refused entry to the ferry, told my ticket (my confirmation letter) was invalid, that I had no reservation and would have to drag myself and my luggage back through customs and passport control to buy a new ticket at Jadrolinija's office, which I had no alternative but to do. The ferry personnel were unapologetic and unhelpful. I am elderly and have a disability that makes walking, climbing, and lifting very difficult. I was also quite ill and exhausted at the time. Although I had reserved and paid for a sleeping berth, I was told there were none left. I had to sit up all night with a room full of noisy, smoking truck drivers, after which I had to travel for 8 hours by bus and train in order to get home. It was a thoroughly miserable experience, after which my illnesses worsened. I was very ill for several months as a result. I would like a full refund, as well as reparation, to which I believe I am entitled. I would also like AFerry to investigate the matter with Jadrolinija to discover why this happened. This is no way to treat your clients. Copies of my confirmation letters, new ticket and boarding pass will be e-mailed separately, as I have been unable to attach them here. Thank you for your anticipated assistance. Diane Martin