My ten-month-old system doesn't work and after waiting 2 hours on hold for a tech assistant who does not speak English. I was told that a level two assistant would call me back - on seven different occasions - but they didn't say whether it would be within my lifetime. I have not received a return call - ever! I hired a surveillance camera professional who also could not get this system to work. I was told that their software is no good. They are unable to fix it because they obviously don't know what they're doing. Buying a Night Owl system is like burning money!