My first appointment for a quote with this flooring company was March 26th. My scheduled block of time was between 11am-1pm. I took the day off from work to ensure I was home and didn't need to rush the process. On this day they never showed. I never received a call or anything. Yet, received an email saying "sorry we missed you, " as if they and I wasn't home. On today, April 30th, my time was 3pm-5pm. They never showed, nor called. I decided to call the 800 number at 430pm only to be on hold for 35 mins. A friendly customer service rep who patched out a call to check my appointment status, told me that she was sorry but my appointment would have to be rescheduled due to a "scheduling conflict." I refuse to attempt scheduling another appointment with this company, only to waste my time, be disrespected and stood up again. This company is awful, has poor customer service folks who don't respect others time nor appreciate their attempt to make a purchase with them!!!